Customer & Business Operations · Retail
E-commerce Operations Outsourcing
Managed order processing, returns and catalog operations across three storefronts during a period of rapid growth.
3
Storefronts managed
-38%
Order processing time
Ongoing
The Brief
Multi-Brand Online Retailer needed a partner to move quickly on e-commerce operations outsourcing without compromising on quality or long-term maintainability. CloudGrips ran the engagement end-to-end, from discovery through production support.
What We Built
- Implemented and integrated Shopify Ops as part of the delivered solution.
- Implemented and integrated Inventory sync as part of the delivered solution.
Phase-by-Phase
001DISCOVER
Scoping & discovery
Mapped current workflows, stakeholders and constraints to define a phased delivery plan.
002BUILD
Build & iterate
Delivered in short iterations with regular stakeholder demos and course-correction.
003DEPLOY
Deploy & support
Rolled out to production with monitoring in place, followed by a stabilization period.
At a Glance
Sector
Retail
Capability
Customer & Business Operations
Tech Stack
Shopify OpsInventory sync
Illustrative engagement
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