Customer & Business Operations · Insurance
Back-Office & Data Processing
Took over document review and claims data entry, cutting processing turnaround while maintaining accuracy standards.
-45%
Turnaround time
99.4%
Accuracy rate
Ongoing
The Brief
Insurance Claims Processor needed a partner to move quickly on back-office & data processing without compromising on quality or long-term maintainability. CloudGrips ran the engagement end-to-end, from discovery through production support.
What We Built
- Implemented and integrated OCR as part of the delivered solution.
- Implemented and integrated Workflow automation as part of the delivered solution.
Phase-by-Phase
001DISCOVER
Scoping & discovery
Mapped current workflows, stakeholders and constraints to define a phased delivery plan.
002BUILD
Build & iterate
Delivered in short iterations with regular stakeholder demos and course-correction.
003DEPLOY
Deploy & support
Rolled out to production with monitoring in place, followed by a stabilization period.
At a Glance
Sector
Insurance
Capability
Customer & Business Operations
Tech Stack
OCRWorkflow automation
Illustrative engagement
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